Replacing Active Content

Active content will be disabled in all eBay listings starting in June, 2017. Frooition is here to help eBay sellers remove or replace any active content that they may have in their listings even if you are not currently using Frooition design.

Active content such as JavaScript and Flash hinders mobile purchases on eBay, creates longer load times, and increases security vulnerabilities. To ensure the best shopping experience, itís important to replace active content in your listings nowóbefore itís disabled in all listings across all devices starting in June, 2017.

Whether you have 100 or 100,000 listings this can be a daunting task to approach. Your listings may contain Javascript or Flash, or you may be using YouTube videos to help describe your products. Active content covers many elements you may be using within your listings and knowing what needs to removed or can be replaced under eBay's active content policy can be difficult to understand.

Since the start of 2016 all Frooition design and apps have been active content free and are safe to use on eBay. However if you are using an older design, or don't use Frooition for design, you may have some questions on how you can update or remove active content from your live listings, all without having to relist and lose that vital sales history.


Just answer a few quick questions below to help us indentify what kind of active content you are currently using, and we can give free advice on your next steps to replacing active content in your eBay listings.

Are you currently using Frooition design or any of the Froo Apps?
Yes, I'm an existing Frooition user.
No, I'd just like to know about how to remove active content.
How can we help you remove active content?
I'd like to know about Frooition active content free design.
I want help removing active content from my eBay listings
Where do you login to your Frooition account?
Frooition Pro Design Service
eBay Apps Center
Froo Apps
Great, our active content specialists are here to help. Just leave your details below and let us get back to you.
Which app do you use?
Bulk Revision
Cross Sell
Smart Social
Template Themes
Have you had your design upgraded to be free of active content?
Yes, but I still have active content in my listings.
No, I need to update.
If your design has already been updated you may still need to complete a couple of tasks so that this change is reflected in all your live listings. You can get full details by signing in to your Frooition account. You can also check on individual listings and convert those listings to your new design there too.

FROOITION SOFTWARE SIGN-IN: software.frooition.com
then go to HELP > ACTIVE CONTENT CHECKER
Your current eBay design contains active content and requires you to take action.
Unless you take steps now to update your eBay design, your listing description will not render when eBay restricts the use of active content in June 2017.
You should contact us immediately to discuss update options, if you leave the update until the last minute we may not be able to guarantee completion of the update before eBay's mandated change.
This application does not place any active content within your item descriptions, you need take no action with this particular app.

If you have active content placed by another app developer other than Frooition we can still help, see the following link on how we can remove active content from your live eBay listings.
Froo! Cross Sell is now active content free (plus we've added some great new designs), this allows you to continue to benefit from cross promotion within your listings and know that this app is completely free of active content.

Every new gallery you add to your listings from now on will be active content free, but if you still have galleries from the previous version of the app you can easily update these to the new active content free version.

Start the application here.

Then click the 'APPLY TO ALL LISTINGS' button in stage 4, this will not only apply a new cross promo gallery to any new listings, but any listings that contain the old gallery will be updated to the new version too.
Froo! Template Themes is now active content free, this allows you to continue to benefit from listing description design, along with cross promotion, within your listings and know that this app is completely free of active content.

Every new listing template you add to your listings from now on will be active content free, but if you still have templates from the previous version of the app within your listings you can easily update these to the new active content free version.

Start the application here.

Then go to stage 5 of the application and follow the update instructions within the app.
Which app do you use?
Bulk Revision
Cross Sell
Smart Social
Template Themes
Froo! Cross Sell is now active content free (plus we've added some great new designs), this allows you to continue to benefit from cross promotion within your listings and know that this app is completely free of active content.

Every new gallery you add to your listings from now on will be active content free, but if you still have galleries from the previous version of the app you can easily update these to the new active content free version.

FROO APPS SOFTWARE SIGN-IN: apps.froo.com

Then click the 'APPLY TO ALL LISTINGS' button in stage 4 of the application Froo! Cross Sell, this will not only apply a new cross promo gallery to any new listings, but any listings that contain the old gallery will be updated to the new version too.
Froo! Template Themes is now active content free, this allows you to continue to benefit from listing description design, along with cross promotion, within your listings and know that this app is completely free of active content.

Every new listing template you add to your listings from now on will be active content free, but if you still have templates from the previous version of the app within your listings you can easily update these to the new active content free version.

FROO APPS SOFTWARE SIGN-IN: apps.froo.com

Then go to stage 5 of the application Froo! Template Themes and follow the update instructions within the app.